Customer Agent
Greets customers on chat, email and in-app — understands intent in plain language and keeps the tone on-brand.
An AI support team that never stops learning.
Resolve more.
Resolve more.
Escalate smarter.
SupportBrain combines AI agents, your knowledge base and customer context to automate support without losing the human touch.
- Live in days, not quarters
- Works with your help center
- Humans always in the loop
Support overview
Last 24 hours · All channels
Conversations
1,284
▲ 9.4% vs. yesterday
AI resolved
82%
▲ 3.1 pts
Escalated
11%
▼ 1.6 pts
Awaiting customer
7%
— steady
Conversation volume
AI resolved Human
Resolution mix
1,284total
- AI resolved 1,053
- Escalated 141
- Awaiting 90
Live queueAuto-classified
| Customer | Topic | Sentiment | Status |
|---|---|---|---|
| MRMaya R. | Billing · refund | Positive | AI resolved |
| JTJordan T. | SSO setup | Neutral | AI resolving |
| AKAmara K. | Data export bug | Frustrated | Escalated |
| LPLuis P. | Plan upgrade | Positive | Awaiting |
Knowledge gaps3 new
- "Export to CSV times out"38 asks
- "VAT invoice for EU"21 asks
- "Change workspace owner"14 asks
Built for support teams in
- SaaS
- E-commerce
- Professional services
- Agencies
- Subscription businesses
Your AI support team
Six specialised agents.
Six specialised agents.
One coordinated team.
Each agent owns one job and hands off cleanly to the next — so every conversation gets the right expertise at the right moment.
Triage Agent
Classifies every ticket by topic, urgency, plan tier and sentiment, then routes it to the best path automatically.
Resolution Agent
Retrieves answers from your docs and past tickets, takes approved actions, and closes the loop with cited sources.
Escalation Agent
Hands complex or sensitive cases to the right human with a full summary, customer history and suggested next step.
QA Agent
Reviews AI and human replies for accuracy, policy and tone — flagging risky answers before they reach customers.
Knowledge Agent
Spots recurring questions with no good answer, drafts new articles and keeps your knowledge base current.
Conversation workspace
Every answer grounded.
Every answer grounded.
Every handoff seamless.
Watch the agents work in real time — with sources, reasoning and CRM context side by side.
SC
Sarah ChenAcme Analytics · Growth plan
Hi — I was charged twice for my October subscription. Can you fix this? 😕
Resolution Agent
Sorry about that, Sarah. I found two charges of $149.00 on Oct 1 — the second was a duplicate from a retried payment. I've issued a refund for $149.00; it'll appear in 3–5 business days.
AI is handling this conversation
Type to take over…
Human + AI workflow
AI handles the routine.
AI handles the routine.
Humans handle the important.
SupportBrain decides — in milliseconds — whether a conversation needs speed or empathy, and routes it accordingly.
Incoming conversationChat · Email · In-app · Web form
Triage AgentIntent · urgency · sentiment · customer value
AI lane
82%
Routine, well-documented
- Password resets & account access
- Billing questions & refunds within policy
- How-to and setup guidance
- Order status, plan changes
Retrieve knowledgeResolveQA checkClose
Human lane
11%
Complex, sensitive, high-value
- Bugs, outages and edge cases
- Frustrated or at-risk customers
- Enterprise accounts & contract terms
- Anything the AI isn't confident about
SummariseRoute to expertAI-drafted replyHuman approves
Knowledge Agent learns from both lanesEvery human resolution becomes a new answer the AI can use next time.
Platform
Everything your support team needs.
Everything your support team needs.
Nothing it doesn't.
AI resolution
Resolve the majority of conversations end-to-end with grounded answers and approved actions — refunds, plan changes, resets.
82% resolved by AITarget set by you
Human escalation
Confidence thresholds and rules send the right cases to the right people, with full context attached.
Knowledge retrieval
Semantic search across help docs, past tickets, PDFs and internal wikis — every answer cites its source.
Conversation analytics
Track resolution rate, handle time, deflection and CSAT by topic, channel and agent.
Customer sentiment
Detect frustration in real time and prioritise at-risk customers before they churn.
Automated ticket classification
Every ticket tagged by topic, product area, priority and plan — no manual sorting.
Knowledge gap detection
SupportBrain finds the questions your docs can't answer, clusters them, and drafts new articles for review.
Export timeouts38
EU VAT invoices21
Workspace owner14
Integrations
Your CRM context, in every conversation.
Connect HubSpot and SupportBrain reads contacts, companies and ticket history — then writes resolutions, tags and summaries back automatically.
- Two-way ticket sync with status and pipeline stages
- Contact & company data used to personalise replies
- Escalations routed to the HubSpot owner
- AI summaries logged to the contact timeline
HubSpot
Zendesk soon
Intercom soon
Slack soon
HubSpot · Tickets
Synced 12s ago
| Ticket | Contact | Pipeline | SupportBrain |
|---|---|---|---|
| #40812 Duplicate charge | Sarah Chen | Closed | AI resolved |
| #40809 CSV export fails | Amara Kim | In progress | Escalated |
| #40806 SSO configuration | Jordan Tate | Closed | AI resolved |
| #40801 Upgrade question | Luis Park | Waiting | Awaiting |
AK
Amara Kim
Head of Ops · Northwind Retail
LifecycleCustomer
PlanEnterprise
HealthAt risk
AI summary logged: Customer reports CSV export timing out on datasets >50k rows. Reproduced. Routed to Dana W. (owner) with priority P1 due to enterprise plan & negative sentiment.
Architecture Planned
Built on AWS for scale and isolation.
The target production architecture for SupportBrain. This is a planned design and is not yet fully deployed.
Synchronous request path
Planned architecture
💬Customer messageChat · email · API
APIAPI GatewayAuth · throttling
λLambdaOrchestrates agents
AIBedrockFoundation models
RAGKnowledge retrievalGrounding layer
OSOpenSearchVector & keyword index
S3S3Docs & attachments
DBRDSTickets · tenants · audit
✓ResponseCited · QA-checked
Asynchronous workflows · Amazon EventBridge
conversation.resolved
ticket.escalated
knowledge.gap_detected
qa.review_requested
hubspot.sync
Events fan out to QA scoring, knowledge-gap clustering, analytics and CRM sync without slowing the customer's reply.
Security
Enterprise-grade by design.
Your customer data stays yours — isolated, encrypted and fully auditable.
Encryption
TLS 1.2+ in transit and AES-256 at rest for conversations, documents and embeddings.
Access control
Role-based permissions, SSO and least-privilege defaults for every team member and agent.
Audit logs
Every AI decision, human action and data access is logged — with sources and reasoning attached.
Tenant isolation
Each customer's data, indexes and model context are logically isolated. Your data never trains shared models.
Pricing
Start small. Scale with confidence.
Starter
For small teams automating their first support workflows.
$99/ month
Start free trial
- 1,000 AI conversations / mo
- Customer, Triage & Resolution agents
- Help center & docs ingestion
- Web chat & email
- Basic analytics
Growth
For scaling teams that want the full AI support team.
$399/ month
Build Your AI Support Team
- 5,000 AI conversations / mo
- All 6 agents incl. QA & Knowledge
- HubSpot integration
- Sentiment & knowledge gap detection
- Custom escalation rules
- Advanced analytics
Enterprise
For organisations with advanced security and scale needs.
Custom
Talk to sales
- Unlimited conversations
- Dedicated tenant & data residency
- SSO, SCIM & audit log export
- Custom agents & actions
- Uptime SLA & dedicated CSM
Build your AI support team
in days, not quarters.
Connect your knowledge base, set your escalation rules and let SupportBrain start resolving — with your team firmly in control.
14-day free trial · No credit card required